Returns & Exchanges

At Desiolens, we strive for perfection in every gaze; however, if you are not completely satisfied with your purchase, we offer a 14-day return window for unopened and factory-sealed products. Please ensure all original packaging remains intact to qualify for a full refund or exchange due to the hygienic nature of our beauty products.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team within 14 days of delivery with your order number and the reason for your return to receive a Return Authorization Number.

• 2.
  Prepare the Package

  Securely pack the unopened lens vials or boxes in their original packaging, ensuring the factory seals are unbroken and the items are protected for transit.

• 3.
  Ship the Items

  Affix the provided return label or ship the package via a trackable courier service to our quality control center for inspection.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the integrity of the seals, your refund will be processed to the original payment method within 5-7 business days.